Refund Policy

1. Introduction

This Refund Policy applies to all payments made on Worqlee (www.worqlee.com), a marketplace platform connecting clients with freelance talent. By making a payment on Worqlee, you agree to this policy.

Payments are processed securely through our payment partners, including Stripe and Tap Payments, and other PCI-compliant gateways. Worqlee does not store full card numbers on its servers.

2. How Payments Work (Escrow)

Client payments for projects, bookings, and milestones are held in escrow until work is reviewed and approved. Funds are released to the provider only after the client confirms satisfactory delivery. This model reduces unnecessary refunds and protects both parties.

3. When Refunds Apply

You may be eligible for a full or partial refund in the following situations:

• Non-delivery: A provider fails to deliver agreed work by the deadline and does not respond within 48 hours of a client notice.
• Material scope mismatch: Delivered work substantially differs from the agreed scope, milestones, or service description, as determined through our dispute process.
• Duplicate or erroneous charge: You were charged twice or charged in error for the same milestone or booking.
• Cancellation before work starts: A booking or milestone is cancelled before the provider begins work, subject to any cancellation terms shown at checkout.
• Dispute resolution: Worqlee's Trust & Safety team authorizes a refund following an in-platform dispute.

4. Non-Refundable Items

• Platform service fees after a transaction has been completed and funds released.
• Milestones or bookings already approved and paid out to the provider.
• Hourly work that has been logged, submitted, and approved by the client.
• Third-party fees charged by banks or card issuers outside Worqlee's control.

5. How to Request a Refund

1. Sign in to your Worqlee account and open the relevant project, booking, or invoice.
2. If work is incomplete or unsatisfactory, open a dispute from the project workspace and describe the issue with supporting evidence (messages, files, screenshots).
3. For billing errors or duplicate charges, email ops@worqlee.com within 14 days of the charge, including the transaction date, amount, and invoice or escrow reference.
4. Our team acknowledges refund requests within 3 business days and aims to resolve disputes within 14 business days.

6. Refund Processing Time

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your bank or card issuer:

• Card payments (via Stripe, Tap Payments, and other gateways): typically 5–10 business days after approval.
• Wallet balance credits: usually applied within 1–3 business days.

Refund amounts may be full or partial depending on work completed, dispute outcome, and applicable platform fees disclosed before payment.

7. Cancellations

Clients may cancel an unfunded milestone or pending booking before work begins without charge. If funds are already in escrow, cancellation follows the refund eligibility rules in Section 3. Providers who cancel after accepting work may be subject to account review.

8. Chargebacks

If you initiate a chargeback with your bank before contacting Worqlee, we may pause the related account activity while the case is reviewed. We encourage you to use our in-platform dispute process first so we can resolve issues faster.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of Worqlee after changes constitutes acceptance.

10. Contact Us

For refund and billing questions, contact:

• Email: ops@worqlee.com
• Website: www.worqlee.com
• Help center: Worqlee Help Center